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AI Call Analytics Agent

Automated workflow for call transcription, sentiment analysis, categorization, and analytics.

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Context

A business stores customer phone call recordings in Google Drive and needs an automated solution to analyze every call.

Problem

• Customer calls were reviewed manually.
• The company had no centralized analytics.
• Managers couldn’t quickly identify negative customer feedback.

Solution

Developed an AI workflow in n8n that:

• Checks Google Sheets every 2 minutes
• Downloads call recordings from Google Drive
• Transcribes audio using AssemblyAI
• Analyzes transcripts with an LLM
• Detects sentiment: positive / negative / neutral
• Categorizes each call
• Saves results into a Data Table
• Updates Google Sheets status to Done